Refund policy

 

Cash Refund:

At R.A BELL'S, your satisfaction is our top priority. We want every purchase you make to meet your expectations.

✅ Refund Eligibility

You are eligible for a refund only in the following cases:

  • The item has a stain, hole, or visible defect

  • The size differs from the one mentioned in our official size chart

  • You received a wrong item (different from your actual order)

🕒 Refunds must be requested within 7 days of receiving your order.

📦 Return Conditions

To qualify for a refund:

  • The item must be unused, unworn, and unaltered

  • All original tags must be attached

  • It must be returned in its original packaging

  • A receipt or proof of purchase is required

💸 Refund Process

Once your return is received and inspected, we will inform you whether your refund is approved.
If approved, the amount will be refunded to your bank account or Easypaisa account.

⏳ Please allow time for your bank or payment provider to process and reflect the refund.

⚠️ Important Notes

  • Refunds must be requested within 7 days

  • Shipping charges are non-refundable

 

 

At R.A BELL'S, we want you to be fully satisfied with your purchase. If the size doesn’t fit or there’s an issue with the product, we’re here to help!

You may request an exchange within 7 days of receiving your order, subject to the following conditions:

🔄 Exchange Eligibility

You can request an exchange if:

  • The size doesn’t fit you (but the item matches the size you ordered)

  • The product shrinks after first wash, despite following care instructions

  • You received the wrong size or design by mistake

  • The item is unused, unworn, and unaltered (in case of size exchange)

  • All original tags and packaging are intact

  • A valid receipt or order number is provided

⚠️ Important Notes

  • Exchange requests must be made within 7 days of delivery

  • Products damaged or shrink due to incorrect washing (e.g., using hot water, bleach, or high heat drying) will not be eligible

  • Only first-time shrinkage complaints with proper washing care followed will be considered

  • Items returned without tags or packaging, or found used, will not be accepted

  • Customers are responsible for shipping charges (both return and resend)

  • If the requested item is out of stock, customers may:

    • Wait for restock

    • Choose another available product of equal value

🚚 How to Request an Exchange

To initiate an exchange:

  1. Contact us via WhatsApp or email with your order number, issue, and photos (if applicable)

  2. Our team will verify the issue and approve the exchange if it qualifies

  3. Send the item to our return address

  4. Once received and inspected, your exchange will be processed in 2–4 working days